Certificate

CALL CENTER CUSTOMER SERVICE (PNO)

This program provides a basic knowledge and hands-on practice in the skills required in a customer service/call center environment. The CSS Certificate prepares students for immediate employment in a customer service/call center environment. Florida National University awards a Certificate upon completion of the program.

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GRADUATION REQUIREMENTS

GRADUATION REQUIREMENTS (A MINIMUM OF 14 CREDITS)
Credit Hours
  • CGS 1030
    Introduction to Information Technology
    4
  • MGT 101
    Call Center Operations
    2
  • MGT 102
    Customer Service Communications
    4
  • MGT 103
    Sales & Marketing In A Call Center
    1
  • MGT 104
    Professional Development
    1
  • SPA 101
    Spanish for Spanish Speakers I
    2
  •  
    14
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