This program provides a basic knowledge and hands-on practice in the skills required in a customer service/call center environment. The CSS Certificate prepares students for immediate employment in a customer service/call center environment. Florida National University awards a Certificate upon completion of the program.

Request more info about CALL CENTER CUSTOMER SERVICE
Are You Career Education Ready? Find Out!
Take the FNU "Career Education Readiness Quiz (Opens is a new window)

The fun, online quiz takes 3-minutes to complete and you'll get a personalized report. Identify your strengths, goals and social style plus the education path you're best suited for. Get Your Career Education Readiness score now. (Opens is a new window)

GRADUATION REQUIREMENTS

GRADUATION REQUIREMENTS (A MINIMUM OF 14 CREDITS)
Credit Hours
  • CGS 1030
    Introduction to Information Technology
    4
  • MGT 101
    Call Center Operations
    2
  • MGT 102
    Customer Service Communications
    4
  • MGT 103
    Sales & Marketing In A Call Center
    1
  • MGT 104
    Professional Development
    1
  • SPA 101
    Spanish for Spanish Speakers I
    2
  •  
    14

Offered at Training Center

Note: Some of the documents are provided in Adobe Acrobat format. You will need the free Adobe Acrobat Reader to view or print PDF files.
Share This
Florida National University logo in white